Help and requests · Effective July 23, 2026

NuVroo Support

Use the in-app support path or the approved public email for account help, bugs, product providers, privacy, or feedback.

Support contactsupport@nuvroo.com. NuVroo has not published fixed support hours and mailbox delivery still requires an owner-performed send-and-receive test.

How to request help

Email support@nuvroo.com or use the in-app Support form. Include the affected screen, provider, approximate time, expected result, and what happened.

What not to send

Do not send passwords, payment-card details, API keys, recovery codes, government identity documents, retailer credentials, or unnecessary sensitive information.

Retailer purchase issues

Orders, charges, refunds, shipping, returns, warranties, and fulfillment are handled by the merchant where the purchase was completed.

Privacy

Send privacy requests to privacy@nuvroo.com or use the Privacy Requests page. Account deletion instructions are on the Account Deletion page.

Support retention

User-facing support messages have a 30-day active-retention target, subject only to explicit and narrowly necessary fraud, security, legal, dispute, agreement-enforcement, or protection holds.